Proffice deploys a multilingual chatbot on ingenico.com, powered by RAGSENSE, its agentic AI platform. The AI assistant — connected to the client’s Drupal knowledge base — handles first-level customer support while guiding prospects through Ingenico’s terminal and payment services offering.
+3000 Conversations
each month
The Ingenico Chatbot in action
The bot is available in 4 languages
with 97% response accuracy
User Facing AI Agent
A seamless integration into the website
The AI agent is seamlessly integrated within the client’s web infrastructure based on Drupal. A dedicated Drupal plugin developed by Proffice automatically synchronizes the chatbot knowledge base with website content.
This mechanism ensures that whenever the website is updated, the corresponding information is automatically ingested and indexed, maintaining alignment between the chatbot responses and the latest published product and service information.
A Robust AI Workflow
Testing and analyzing results
The solution includes a custom admin interface providing access to anonymized user queries, ingestion history, and detailed usage analytics.
Built-in testing and quality assurance tools guarantee that the chatbot provides accurate, reliable, and up-to-date responses at all times.
View of the dashboard
Testing and measuring response accuracy
RAGSENSE is not another self-service agent builder – it is a robust and modular AI system we adapt for each specific project. Purpose-built for demanding enterprise clients, the platform harnesses AI to connect, index, and retrieve data from any repository – public or private – and transforms it into an actionable Knowledge Base.
